TERMS AND CONDITIONS

A contract between you and the owner will come into existence when the deposit or full payment is received, and a booking confirmation is issued showing the confirmed holiday dates.

The deposit/full payment must be paid within 1 day of the reservation request being placed.

The contract binds you (the lead booker) & all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

We require the name, address and contact details of the lead guest, alongside the number and age ranges of accompanying guests.

A 20% deposit of the holiday cost is payable at the time of booking.

Bookings made less than 8 weeks before your arrival date must be paid in full.

The balance must be paid no later than 8 weeks before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation.

All cancellations must be notified in writing and once received we will confirm the cancellation.

The customer remains liable for a percentage of the booking cost when a cancellation is received, as detailed below:

More than 56 days = 0% of the booking cost

3 – 54 days = 20% of the booking cost

0 – 2 days = 100% of the booking cost

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

If your booking is cancelled due to circumstances beyond our control, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made to us for your holiday. Our liability for cancellation will be limited to payments made to us.

If our property must close due to government restrictions or your address is put into local/regional lockdown for your holiday dates and you are unable to travel, you will be refunded in full.

The maximum number of persons staying at the property must not exceed the relevant total occupancy (not including infants) and only those listed on the booking form can occupy the property. 

Occupancy totals are as follows:

– Queen Anne Suite: 6 guests

– Queen Victoria Suite: 6 guests

– Queen Elizabeth Suite: 8 guests

If you wish to invite additional persons to visit you during your stay, please ask us first.

Please be advised that no extra overnight visitors can stay at the property for health and safety reasons.

Bookings cannot be accepted from persons under eighteen years of age.

The owner reserves the right to refuse a booking without giving any reason.

We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes.

Tenancies normally commence at 4pm on the arrival date and guests are required to leave the rental by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental.

You must not use the property except for the purpose of a holiday.

Smoking is not allowed in the property.

Pets, vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense.

n making a booking you accept responsibility for any theft, breakage or damage caused by you, your pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.

Damages and breakages – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. 

The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage, or extra cleaning costs. These are to be paid for in full within 7 days of notification.

If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.

Please do not move any furniture from one room to another or any of the indoor furniture, furnishings or bedlinen outside.

Please remove shoes before entering the house.

Please lock the doors and close the windows when you leave the property unoccupied.

Please make sure you switch off lights, heating, air conditioning or any electrical appliances when you go out – we’re an eco-friendly holiday home.

Please don’t take any bath towels with you to the beach, use the beach towels.

The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.

Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

The client may in no circumstance re-let or sublet the property.

The owners shall not be liable to you or your holiday party for loss or damage to property, however arising.

All inventory must remain in the property and not be taken to another property.

You are responsible for the supervision of all members of your party under the age of 18 at all times.

Please park your vehicles appropriately in an unrestricted parking space, ensuring cars do not block access to other properties.

Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am.

We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.

Please use the designated barbecue utensils and clean the barbecue after use.

Fireworks, Chinese lanterns, firepits, candles and bbqs including portable are prohibited.

Check-out – (remind guests of the check-out time and their responsibilities e.g. empty bins, strip beds, clean dirty dishes).

If you want to use the services of a third-party supplier (e.g. a chef, beauty treatments) this must be agreed beforehand. If you bring a third-party supplier without consent, we reserve the right to ask them to leave. We do not accept liability for the activities of these third-party suppliers.

Wi-Fi – the guest agrees to reasonable and lawful usage.

Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if they do not abide by the rules.

This property is privately owned. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home.

Other helpful information such as emergency contact details, bin collection days etc. should be included in your guest information.